FAQ

We accept Bank Account Transfer and Paypal.

We do not collect sales tax. You are regarded as an importer and must comply with the laws and requirements of the country in which you are receiving the products. You will be responsible for paying any related customs duties and sales taxes.

It is safe to make purchases through the Archa Icon website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Please feel free to contact us via CustomerService@ArchaIcon.com if you have any questions.

You can shop/order only online at the Archa Icon on-line store or by sending private messages or enquaries in Our Official Facebook page and Instagram page as well.

To have your jewelry repaired, please contact CustomerService@ArchaIcon.com for further information.

Yes, ordering and by a full commissioned work betweeen Our clients returning and new as well!

Please email our Customer Service group via CustomerService@ArchaIcon.Com and include as much information as you can about the product and we will work with you.

Please note the measurements may differ slightly from one product to another. For bracelets, it would be best to measure your wrist size and compare it with the inner circumference of the bracelet before ordering. If you are unsure about the size and measurement, please feel free to contact CustomerService@ArchaIcon.Com. The measurements is higly important as Our jewelry is handmade and are dedicated to each costumer at a time !

Please contact our Customer Service group at CustomerService@ArchaIcon.Com and we will put you in contact with the correct personnel.